f2999 Privacy Policy

1. Types of Information Collected

f2999 may collect your information in the following ways. We only collect information that is necessary to operate our Services smoothly and provide you with a better experience.

1.1 Information You Provide Directly

Information you voluntarily provide during account registration or the login process:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID or passport details (for KYC verification)
• Residential address
• Payment details (bKash, Nagad, Rocket, or bank account number)
• Information provided when contacting our support team

1.2 Automatically Collected Information

Information collected automatically while you use our Services:

• IP address and device type
• Browser type and operating system
• Data collected from cookies and similar tracking technologies
• Service usage logs — login times, game sessions, bet history
• Geolocation data (at country/region level only)

2. Purpose of Information Use

f2999 uses your information for the following legitimate purposes:

3. Information Sharing and Disclosure

f2999 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties who operate specific services on our behalf — such as payment gateway services (bKash, Nagad, Rocket, banks), technology infrastructure providers, and fraud detection services. These partners are contractually obligated to keep your information confidential.

3.2 Legal Requirements

Information may need to be provided to comply with legal obligations pursuant to a valid order from a competent court or regulatory authority. In such cases, only the minimum information legally permitted will be provided.

3.3 Business Restructuring

User information may be transferred in the event of a merger, acquisition, or asset transfer. In such cases we will notify you in advance and the new entity will be bound to maintain the same privacy standards.

4. Cookie Policy

f2999 uses cookies and similar tracking technologies to improve service functionality and personalize your experience. The types of cookies we use:

• Essential Cookies: For maintaining login sessions and enabling core functionality.
• Functionality Cookies: To remember your preferences, such as language selection.
• Analytics Cookies: To analyze service usage and make improvements.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies by changing your browser settings. However, disabling certain cookies may cause some parts of the service to not work properly.

5. Data Security Measures

f2999 takes industry-standard technical and organizational measures to protect your personal information:

• All data transmissions secured through SSL (Secure Socket Layer) encryption.
• AES-256 encryption for stored data.
• Multi-Factor Authentication (MFA) system.
• Regular security audits and penetration testing.
• Strict access controls — only authorized personnel can access personal information.
• A rapid response plan for data breach incidents.

However, no method on the internet is completely secure. While we make every effort to provide maximum protection, absolute security cannot be guaranteed.

6. Data Retention Period

f2999 retains your personal information for as long as it is needed for legitimate purposes or legal obligations exist:

• Active Account: For the entire period the account remains active.
• After Account Closure: For a specified period as required by legal and regulatory requirements.
• Transaction Records: For a defined period as required for financial and legal purposes.
• Marketing Communications: Upon withdrawal of your consent or upon request.

At the end of the specified period, we will securely delete your personal information or anonymize it so that it can no longer be linked to you.

7. Your Rights

As a user of the f2999 platform, you have the following rights:

• Right to Access: The right to request information about what data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information in your account.
• Right to Erasure: Request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: Request that processing of your information be limited in certain cases.
• Right to Portability: Request your information in a structured, machine-readable format.
• Right to Object: Object to the use of your information for direct marketing purposes.
• Right to Withdraw Consent: The right to withdraw your given consent at any time.

To exercise any of the above rights, please contact our support team. We will make every effort to respond to your request within a reasonable time.

8. Privacy of Minors

9. Third-Party Links and Services

Our Services may contain links to third-party services. f2999 is not responsible for the privacy practices of third parties. It is your responsibility to read the privacy policies of those services before using them.

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI have their own data processing policies. These providers access only the minimum data necessary to operate their games.

10. Changes to This Policy

f2999 may update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• By posting a prominent notice on our website.
• By sending a message to your registered email address.
• By requesting acknowledgment when you log in to the service.

If you continue to use the service after a revised policy is published, it will be assumed that you have accepted the new policy.

11. International Data Transfers

f2999's server infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfer is carried out under protections equivalent to this Privacy Policy. Data transfers are made only through trusted infrastructure and contracted partners.

12. Contact and Complaints

To ask any questions, leave comments, or submit a request to access information related to this Privacy Policy, please contact us: