f2999 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a binding legal agreement between the organization operating the f2999 platform ("f2999", "we", "our") and the user of the platform ("you", "user").

f2999 is an online casino and betting platform that provides entertainment services for users in Bangladesh. Our services include slots, live casino, sports betting, fishing games, and other entertainment activities.

These terms are effective according to Bangladesh Standard Time (BST, UTC+6). f2999 reserves the right to modify these terms at any time and will endeavor to notify users of any changes in a timely manner.

2 Eligibility and Registration

2.1 Age Requirement

To open an account and use services on the f2999 platform, you must be at least 21 years of age. This platform is for those aged 21 and above only. Registration by minors is strictly prohibited and any such account will be closed immediately.

2.2 Registration Process

When creating an account on f2999, you must provide accurate and complete information. f2999 reserves the right to close an account and forfeit deposited funds if false information is provided.

• Each individual may open only one account.
• Opening multiple accounts from the same device, IP address, or payment method is prohibited.
• If any information provided during registration needs to be changed, you must contact customer service.
• Identity documents may be requested at any time for verification (KYC) purposes.

2.3 Geographic Restrictions

f2999 services may not be available from certain regions. It is the user's responsibility to confirm that using this service from their location is lawful.

3 Account Management

3.1 Account Security

It is your responsibility to keep your f2999 account login details (username and password) completely confidential. If you suspect any unauthorized access to your account, notify our customer service team immediately.

• Change your password regularly and do not use passwords that are easy to guess.
• Always log out after logging in on a public or shared computer.
• Do not allow any third party to access your account.

3.2 Account Verification

f2999 may initiate an account verification process at any time. You may be asked to submit a copy of a government-issued identity document such as a national ID card, passport, or driving licence, along with proof of current address. Withdrawals may be placed on hold until the verification process is complete.

4 Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on f2999 is ৳100 (one hundred taka) per method. Accepted deposit methods are: bKash, Nagad, Rocket, and bank transfer.

• Deposits must be made only from a payment account registered in your own name.
• Deposits via third parties are strictly prohibited.
• It is the user's responsibility to ensure the legitimacy of deposited funds.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000 (one thousand taka). The withdrawal process is generally completed within 15 minutes to 2 hours. However, this timeframe may extend if a verification process is ongoing.

• Withdrawals may only be made using the same method used for the deposit.
• The designated wagering requirement must be met before withdrawing funds obtained from a bonus.
• If multiple withdrawal requests are pending at the same time, they will be processed one by one.
• f2999 reserves the right to hold withdrawals and request additional verification in the case of suspicious transactions.

5 Bonuses and Promotions

5.1 Welcome Bonus

New users are eligible to receive a 150% bonus on their first deposit up to a maximum of ৳10,000. A 25x wagering requirement applies to this bonus.

5.2 General Bonus Terms

• Bonuses are only usable on specific games at f2999.
• Funds earned from a bonus cannot be withdrawn without meeting the wagering requirement.
• Using multiple accounts to take advantage of bonus offers is strictly prohibited.
• If bonus abuse is suspected, f2999 reserves the right to cancel the bonus and suspend the account.
• f2999 reserves the right to modify or cancel any promotion at any time.
• A bonus may only be used once — one bonus per account.

5.3 VIP Program

f2999 has five VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. The Bronze tier offers up to 0.2% weekly cashback, Silver 0.5%, Gold 0.7%, Platinum 1.0%, and the Diamond tier 1.2% weekly cashback. Advancement to a higher tier depends on regular gaming activity.

6 Gaming Rules

6.1 Fair Play Policy

f2999 is committed to ensuring fairness and transparency across all games. Our games are operated using secure Random Number Generator (RNG) technology.

6.2 Betting Limits

f2999 sets minimum and maximum bet limits for each game. These limits are displayed in the game lobby. f2999 reserves the right to change betting limits under special circumstances.

6.3 Technical Errors

If a game result is unclear due to a technical error, server downtime, or disconnection, f2999 will make a decision based on the last recorded valid state. Any bet arising from a software or hardware error may be considered void.

6.4 Sports Betting

The sports betting section allows betting on various international sporting events including cricket (BPL, IPL, T20 World Cup), football (FIFA), kabaddi, and others. For live matches, odds may change at any time and bets may be voided in the event of technical issues.

7 Prohibited Activities

The following activities are strictly prohibited on the f2999 platform:

• Attempting to influence game outcomes through fraud, manipulation, or any other dishonest means.
• Playing games using bots, automated software, or any other technical method.
• Colluding with other users to obtain bonuses or advantages.
• Using multiple accounts to claim bonuses.
• Money laundering or illegal transfer of funds.
• Attempting to interfere with the platform's security systems.
• Harassing other users or engaging in offensive behavior.
• Using a false identity or forged documents.

8 Intellectual Property

All content on the f2999 platform — including logos, graphics, text, software, designs, images, and other materials — is the exclusive property of f2999 or its licensors.

Users have no right to reproduce, distribute, modify, publish, or commercially use these assets. Copying or using any part of the platform without prior written permission from f2999 is prohibited.

The intellectual property of game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, etc.) is owned by their respective owners.

9 Privacy and Data Protection

The collection, storage, and processing of your personal information is governed by f2999's privacy policy. For more details, please read our Privacy Policy page.

f2999 uses SSL encryption technology to keep all data transfers secure. Your personal and financial information is not shared with third parties, except where required by legal obligation.

10 Limitation of Liability

The f2999 platform is provided on an "as is" basis. f2999 accepts no liability in the following cases:

• Guarantee of uninterrupted or continuous access to the platform.
• Loss caused by internet disconnection.
• Loss or damage caused by the actions of third parties.
• Loss caused by unexpected technical errors.
• Any loss caused by the user's own negligence.

In any circumstance, f2999's liability will be limited to a maximum equal to the amount the user paid in the relevant transaction.

11 Account Closure

11.1 Closure at the User's Request

You may close your f2999 account at any time by contacting our customer service team. If there are any pending bets at the time of the closure request, the closure will take effect after those bets are settled. Any remaining balance may be withdrawn in accordance with the rules.

11.2 Closure at f2999's Initiative

f2999 may immediately close or suspend any account for the following reasons:

• Violation of the terms and conditions.
• Fraud or suspicious activity.
• Providing false information.
• Suspicion that the user is a minor.
• Direction from a legal or regulatory authority.

11.3 Responsible Gaming Self-Exclusion

If you feel that gaming is becoming harmful to you, please read our Responsible Gaming section and contact customer service to use the self-exclusion facility.

12 Dispute Resolution

In the event of any dispute or complaint, please contact f2999's customer service team first. We aim to resolve most issues quickly and amicably.

• After receiving a complaint, we will provide an initial response within a business day.
• Complex issues may take additional time to resolve.
• In the case of disputes regarding game results, f2999's server logs will be considered as the final evidence.
• In the case of disputes regarding financial transactions, transaction records will be accepted as evidence.

If you are not satisfied with f2999's decision, you may take legal action in accordance with applicable law.

13 Changes to Terms

f2999 reserves the right to change these terms and conditions at any time. In the case of significant changes, an effort will be made to notify users via email or through a notice on the platform.

If you continue using the platform after the updated terms and conditions have been published, you will automatically be considered to have accepted the new terms and conditions. Therefore, it is recommended that you visit this page regularly.

14 Contact & Support

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our customer support team provides assistance in Bengali 24 hours a day, 7 days a week. We are always committed to making your experience on f2999 enjoyable and safe.